Trello boards disappeared

Question

I just logged into Trello after a few months, and upon logging in I could see all of my boards for a split second (I only had 6), then watched my two most recent boards disappear before my eyes. The app displayed notices like “we are having trouble reaching your account. Please log in again” while the boards were disappearing. I logged in again, and the only boards available were my oldest boards. My two most recent boards are completely gone. It’s almost as if the app reverted to an earlier save from 3-4 years ago, because the boards I do have are outdated. The only recent change I’ve made to my account was updating my password on 3/28. I tried logging in on the browser rather than the app, and it’s the same situation there. I’m really upset obviously, because these two boards contained a lot of information that was valuable to me. Has anyone else dealt with this and successfully recovered their boards?

Sal_mqejn5 · Answer

Hi everyone! This is Sal from Trello. We're currently experiencing an outage with Trello services, but our team is already aware of this issue and working to get all services restored as soon as possible. I appreciate your understanding while we work on this.

All the best,

The Trello Team

mind_6dho7k · Answer

I think the sever is down. I also experienced the same issue that my working space is disappeared and they asked me to check the connection.

Pain · Answer

I don't know if this is related or not, but I'm having similar issues. At first, it started with some cards not opening, even saying that "This Card could not be found, or the board is private" (I'm the creator and only member of this board). Then I tried logging out and logging back in and an Error page showed up saying that "We're having trouble loading the page".

Considering my internet is fine and all other webpages work, it leads me to believe that there might be an outage on Trello specifically, but that's just me theorising. Truly don't know what's going or if it's related to your issue. But this only occurred now, as in, 10 seconds ago.

I'm sorry if my comment is not welcome, I hope your problem gets solved very soon as yours seems way more concerning. Good luck to you!