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Recover Code lost but needed to skip deactivated SMS 2FA

buson94

I tried logging into Trello again after a while and now get the message, that my setup SMS 2FA is no longer supported and need the Recovery Code to my account that i no longer have.

Since there's no way of submitting a support ticket nowadays, I'm writing in this forum.

If Atlassian is not providing a possible way to recover my free account, I'm asking for deleting my account so i can create a new one.

Accepted answers

Augusto Lisboa

Hi Buson! You can follow the steps below to regain access to your account:

Go to https://trello.com/login
Enter your email address and password
When prompted for a verification code, select Can't use your phone?
On the recovery code screen, choose Can't find your recovery key?
Select: Send recovery email. You’ll receive an email with the subject line “Steps to recover your Atlassian account”
Wait 24 hours for a second email from Atlassian. The subject will be “Let's get you back into your Atlassian account”.
Click the link in that email to access your account and manage your two-step verification settings.

The link expires 24 hours after it’s sent, and can only be used once. If it expires before you can use it, you’ll need to repeat the steps above.

Reference: https://support.atlassian.com/trello/docs/troubleshooting-two-factor-authentication/

All comments

Brant Schroeder

@buson94 welcome to the Atlassian community

I have escalated to Atlassian for you.

buson94

Thank you so much!

Augusto Lisboa

Hi Buson! You can follow the steps below to regain access to your account:

Go to https://trello.com/login
Enter your email address and password
When prompted for a verification code, select Can't use your phone?
On the recovery code screen, choose Can't find your recovery key?
Select: Send recovery email. You’ll receive an email with the subject line “Steps to recover your Atlassian account”
Wait 24 hours for a second email from Atlassian. The subject will be “Let's get you back into your Atlassian account”.
Click the link in that email to access your account and manage your two-step verification settings.

The link expires 24 hours after it’s sent, and can only be used once. If it expires before you can use it, you’ll need to repeat the steps above.

Reference: https://support.atlassian.com/trello/docs/troubleshooting-two-factor-authentication/

buson94

Following these steps i end up with the same problem as before: After logging in I'm initially promoted with entering a verification code sent via email, there's only options to either send another mail or logging into a different account.

After entering the verification code from the mail, I'm redirected to my Atlassian account dashboard, switching to Trello from there I'm promoted with entering a recovery code since SMS 2FA is not available anymore. I do not have any option for "not finding my recovery code" and therefore "sending recovery mail".

I can only click "contact support" which doesn't allow me to contact any support but only to write in this community forum.

Augusto Lisboa

Hi! Thanks for sharing.

I've opened a ticket for you with Atlassian Support. You should receive it in your email!

Let me know if you're able to access it.

buson94

I received the mail with the link to my support ticket, thank you very much!

Carlos de la Cruz_jl5ste

Hola, tengo el mismo problema para recuperar la cuenta de Trello pero no puedo seguir los pasos que dicen porque no me da la opción de seleccionar ¿No puede usar su teléfono?

Pueden ayudarme desde Soporte? Gracias

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