Hi App Central friends! 👋
Ever watched tickets bounce between teams without clear ownership, or discovered your SLAs had silently slipped past their deadlines? We’ve been there—and we built a solution.
Join us for a hands-on session on taming SLA chaos in Jira and Jira Service Management.
Why join?
- See the root causes of SLA chaos (volume spikes, rigid calendars, invisible timers, messy hand-offs) and how to fix each one
- Build smarter SLAs, live – including advanced conditions using JQL and AND/OR logic, goal-free SLA tracking for bottleneck analysis, and transparent SLA panels for agents, users, and customers
- Follow a walkthrough where one incident moves from Client -> Support -> Dev with a single, linked SLA measuring every stage (no more “who owns this now?”)
- Ask anything during an open Q&A with Product Manager Marta Szczetyńska & Customer Success Lead Diana Białoskórska.
Who will benefit?
Service-desk managers, project managers, Jira admins, support and dev leads, process owners, operations leads—anyone responsible for uptime, SLA compliance, or smooth handovers across teams.
When & where
🗓️ Date: May 28 ⏰ Time: 5 PM CEST
🔗 Save your seat: https://rb.gy/qfmps1
Let’s talk! Drop your toughest SLA challenge in the comments and we’ll tackle a few live during the webinar.
See you there!
