Values in custom fields are not staying and reset. Anyone else experiencing this?

Jay Swann

I included custom fields (Complexity, Priority and Effort) on the cards.  When update the value, it goes back to blank and does not save.  When I included the custom fields, I was on the 14-day free trial.  When I upgraded to the paid subscription is when I started noticing the issue.

Renato Fagaraz

That’s definitely not how it’s supposed to work, so I totally get how frustrating that must’ve been. Are you still running into this issue with your custom fields not saving?

Sometimes, things like this can happen if there was a temporary connection hiccup—either on your end or on Trello’s side—depending on when it occurred. If it’s still happening, let me know, and we’ll dig a little deeper to figure out what’s going on!