Regain access to old Trello account

Question

I am evaluating using Trello again for personal stuff after a very long absense and am locked out of my account due to SMS 2FA being enabled and I am unable to locate a recovery code. My Trello account predates the Atlassian acquisition. Trello redirected me to create an Atlassian Account and after creating it I can see a Trello account is associated with the new account but I am still unable to login.

Can someone from Atlassian please help me with the recovery?

unknown · Answer

You would think would be the way to go but they have a broken workflow. Trello support is community only for unpaid accounts so a legacy account can’t make a ticket and are forwarded here. Since you can’t login, you also can’t upgrade to a paid account to get the capability of making support tickets.

Tansu Akdeniz · Answer

Hi @[deleted]

Welcome to the community.

It could be better to contact Atlassian support via http://support.atlassian.com.