Automation to transition status to Waiting for Customer when Issue assignee replies

KillyDream

Hi all! 

I have an automation running to transition the status on an issue to Waiting for Customer when the issue assignee comments (a comment to customer). We recently had the automation run and transition the status when the assignee attached a file. I believe JIRA considers adding an attachment as a comment? And if so, is there a way to add a condition to not run this rule if the assignee's "comment" is an attachment?

 

Thanks! Example attached. 

Bill Sheboy

Hi @KillyDream 

Based upon what you show, the person did add a attachment as a comment, and so the rule triggered.

If you want to exclude comments which only contain an attachment without other content, perhaps use a smart values condition to check if the {{comment.body}} only contains the markup for an attachment. 

I recommend experimenting by writing the comment body to the audit log to confirm the markup syntax, and then using that as a template to check for other text.

Kind regards,
Bill