Do I need every team member to be an agent for taking part in an Oncall Rotation?

Question

I try to build on call rotation and cant assign any user that isn't an Agent

Didn't see it on the documentation, is it a billable feature?

lior_z · Answer

Hey @Piet Pieters

The question is whether I need every user to be an agent

Thanks!

Tessa Tuteleers · Answer

Hi @lior_z ,

OpsGenie (as a standalone product) will be EOL very soon, you can read into it more here. 
The features of OpsGenie are now integrated in JSM under the "Operations" features (alerts, oncall).

As these are JSM features, you indeed need a JSM license to use them.

Hope this helps,

kr,

Tessa