nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Smart Value - Hyperlink

Emil Naghiyev

Hello, I am working on an automation and I need to show customer portal URL under text "View Request in Customer Portal"

I have used this smart value, bit it didn't work out.

<a href-"{{issue.url.customer}}">[View Request in Customer Portal]</a>

Could you, please, help me with that?

Accepted answers

Christopher Yen

Hi @Emil Naghiyev ,

Is this for an automated email? In your HTML you have a hyphen instead of an equal sign which could be why it didn't render correctly.

2025-05-05 10_35_43-Smart Value - Hyperlink.png

<a href="{{issue.url.customer}}">[View Request in Customer Portal]</a>

Hopefully this works out for you

All comments

Marc -Devoteam-

Hi @Emil Naghiyev

This is not possible.

This a GUI part.

You could show the URL in a custom field.

It will help us to help you if you provide:

1. images that show your complete rule.

2. images showing the details of any relevant actions/conditions/branches.

3. images showing the Audit Log details for the rule execution.

4. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

Christopher Yen

Hi @Emil Naghiyev ,

Is this for an automated email? In your HTML you have a hyphen instead of an equal sign which could be why it didn't render correctly.

2025-05-05 10_35_43-Smart Value - Hyperlink.png

<a href="{{issue.url.customer}}">[View Request in Customer Portal]</a>

Hopefully this works out for you

Emil Naghiyev

Thank you!

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