Don't receive slack alert when P1 being opened

Question

Hi,
When we get P1 alerts on Opsgenie, we expect to see slack alerts to a channel, like we get on P2/P3.
When P1 being triggered, we have a route policy to route the alert to our escalation and the on calls are getting alerts to their phones but nothing on Slack.
When P2/P3 is being created/updated we get Slack notifications. Only on P1 we don't.

What can be the issue?

Eugenio Onofre_v78igo · Answer

Sure you can!

Chen Mendel · Answer

Hi! thanks for answering.
On P2/P3 we get alert to Slack because the Responders is the team and not the escalation.
On P1 we have routing rule that assign our escalation to Responders.
Also, I saw that someone configured Alert Policy which assign the escalation as the Responders on P1. Can we delete the Alert Policy if we have routing rule?

Eugenio Onofre_v78igo · Answer

Hi @Chen Mendel

Welcome to the Atlassian Community.
I would suggest checking:

* Is the team that gets the alert the one that has the Slack integration configured?
* Check if the Slack integration has any conditional for the alerts
* Check if the escalation path is not skipping it

If you want to provide a screenshot of your integration (please hide the api key) and the escalation, we may be able to assist you better.