javax.mail.MessagingException when using "Send a Test Email" in JIRA

Kurt Frank1

In JIRA Administration I set up my SMTP server and when I click the Test Connection button I get back that "The connection was successful." But when I am trying to add users to JIRA and email them thier password they don't get any email.

When I try to Send a Test Email from the Administration / Mail Servers/ SMTP Mail Server I get this in my Mail log.

An error has occurred with sending the test email:

com.atlassian.mail.MailException: javax.mail.MessagingException: [EOF]

at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:169)

at com.atlassian.jira.web.action.admin.mail.SendTestMail.doExecute(SendTestMail.java:93)

... long call stack

Caused by: javax.mail.MessagingException: [EOF]

at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1481)

at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1512)

at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1054)

at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:634)

at javax.mail.Transport.send0(Transport.java:189)

at javax.mail.Transport.send(Transport.java:118)

at alt.javax.mail.TransportImpl.send(TransportImpl.java:18)

Jim Birch

Set -Dmail.debug=true and restart JIRA. This will log the exchange with the mail server and should thus display the error.

(see http://confluence.atlassian.com/display/JIRA/Logging+email+protocol+details)

A likely cause is that the mail server prohibits relays. You might have to whitelist your Jira server for relay at the mailserver. Test connection will only check for a normal response from the mail server. Sending a mail will actually test the ability to onsend mail.