Trello Not Working Without VPN Since Yesterday

Question

Since yesterday, Trello hasn't been working on my PC or mobile app unless I use a VPN. Could something have gone wrong? Is it possible that Trello's firewall has blocked my IP or account? I used different internet connections and devices as well but didn't help. It used to be working great. I tried clearing cache and restart the connections although two different connections were used and followed basic recommendations. I logout from mobile and it didn't let me login

Sakshi Verma · Answer

Hi @waleed khan ,

Can you confirm if the issue is resolved now?

Thank you

waleed khan_9ff020 · Answer

Hi @Sakshi Verma we are having the same issue. * Location: Pakistan * Incognito/Private Window: Yes, the issue persists in incognito mode. * Different Browser/Cache Cleared: Tried Chrome, Firefox, and Edge (cache cleared) – same ERR_CONNECTION_RESET on trello.com. Only www.trello.com works. Manually adding 'www.' (www.trello.com) works fine. * VPN Test: Works with a VPN. * Atlassian Products: Other Atlassian sites (like id.atlassian.com) load fine—issue seems specific to trello.com without ‘www’. Additional Observations: * ping trello.com resolves successfully, so DNS isn’t the problem. * Occurs on both my Office network and mobile data, suggesting it’s not local ISP blocking.

Sakshi Verma · Answer

Hi @Salam Experts , welcome to the community!

We are seeing similar issues reported, and we are checking with our engineering team. In the meantime, could you provide a bit more information?

* From which location are you trying to access Trello?

* Have you tried to see if the same issue occurs in an incognito window?

* Can you try accessing Trello from a different browser and clear the cache?

* If you try to access Trello via a VPN, are you able to do so? If yes, what VPN are you using?

* Could you let me know if the issue is specific to Trello, or if you’re unable to access any other Atlassian products (e.g., id.atlassian.com)?

Thank you.