Missing Comments - Sync Issue?

Question

We have several stacks with multiple cards in each stack.

I checked out a card and saw comments from the client however 2 of the people that work with me did not see those comments.

They see other comments on other cards so IDK if this is a sync issue or someone posted that COMMENTS were turned off on their stacks.

I will look into seeing if the comments are turned off on their side but if there is something else that it could be, please help!

One user is on Safari, the other user is using the desktop app on a Mac. I was viewing through Chrome.

Thank you!

Carolina Lopez_rbdu5v · Answer

Hi @c-schliek_schliekerdesign_com!

I'd be glad to investigate this issue. I will need some additional details and screenshots. To ensure you don't share any confidential information in the community, I have created a ticket on your behalf, which you can access here: https://support.atlassian.com/requests/TRELLO-215896/

c-schliek_schliekerdesign_com · Answer

So today there were new comments posted to the same card. The person that didn't see yesterday's comments saw the ones today but the ones from yesterday are still hidden to that person.

There is a serious glitch here that needs to be fixed or this could seriously cause HUGE issues to any production environment.