OpsgenieからJiraSMへの移行にあたり、チャットツールの引継ぎはOpsgenieの統合とJiraSM側統合と同期(Opsgenie側でJiraSMを使用していたので)を確認して同じなら問題ないかまた、Opsgenie側にアクションとインシデントルールがなかった場合、JiraSM側に作成する必要はない認識でいいか
Hi @植村 吉博
When migrating from Opsgenie to Jira Service Management (JSM), here are a couple of clarifications:
If your chat tool integration (e.g., Slack, MS Teams) is configured the same way in both Opsgenie and JSM (same channels, similar notification triggers), there’s typically no issue continuing with the setup in JSM. However, since JSM and Opsgenie can differ in how they send and format notifications, it's a good idea to review and test the JSM-side integration independently, just to ensure consistency in behavior.
As for Action and Incident Rules, if there were no custom action rules or incident rules defined in Opsgenie, there's generally no need to replicate them in JSM, unless you're planning to introduce new automations or escalation logic.
Still, if you're planning to use JSM for incident response or on-call management, it may be worth reviewing:
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