Cancel 14-day trial

Question

Dear Trello community,

I tried Trello via the 14-day trial and it's great! I'm sure I'll sign up for a premium subscription at some point in the future, but I don't need it at the moment.
Do I have to cancel the trial subscription? I haven't found a button to cancel in the “Billing” section.

Regards
Kristin

Ollie Guan · Answer

Hi @Kristin Bergen ,

If a payment method is added, a Workspaces on a free trial will automatically convert to that paid plan at the end of the trial period. If no payment method is provided, the Workspace will downgrade to the free plan at the end of the free trial.

https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/

If you want to cancel your free trial early, please contact our billing support team for help.

To contact billing support about a free trial:

* Open the billing contact form: Contact billing support

* Log in

* Since free trials don’t create invoices, choose Payments then Payment and credit card issues then Proceed without URL, SEN, EN or invoice number

Nivedhya Vikram1 · Answer

Hi @Kristin Bergen

Welcome to the community!

The Premium free trial will automatically end after the 14-day period unless you enter your credit card details and set up billing.

If you've added your credit card, you can cancel the trial by visiting the billing tab. Please refer Change or cancel your Trello plan

Kristin Bergen_y09bdj · Answer