OTP is not getting generated to mail id

Question

I'm trying to access Trello, but it is asking me for an OTP. When I try to generate an OTP from Trello, it shows that the OTP has been sent to your inbox, but when I check, it has not reached me. Please help me with this issue. I'm trying to access the account from another email address.

Alex W_jr9vvs · Answer

@Srinidhi - welcome to the Community!

"I'm trying to access the account from another email address." - your OTP will be sent to the email address the account is under, not a new email address. Do you have access to this email address?

Gaurav Kataria · Answer

You might need to check your spam folder. Details here https://support.atlassian.com/atlassian-account/docs/email-address-verification-issues/