JSD - Customer Protal: how to see issues from the reporters colleagues here?

Question

Is there a way to allow the customer to have access to more issues than just the ones he created?

I.e. I want to have my customers to see all issues that were raised by a particular user group if they are members of said group as well.

Is there a hidden custom field that is used to determine what issues can be seen in the customer portal?

Yes, I am aware of JSD-270 and JSD-269.

Adam Hynes · Accepted Answer

Hi David,

Unfortunately this is not possible. There is no hidden custom field that you can modify to do this. You're best bet is to keep track of JSD-270, and vote for it if you haven't already done so.

Adam

Developer, JIRA Service Desk