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How do I truly disconnect the Slack integration?

Randy_iygngp

I've opened the Home -> Slack integration App's config and removed the authorization for my user. Others in my workspace are still using it, so I have to leave it installed. However, even after doing that and closing the conversation with the app in Slack, I still got a notification.

How is one supposed to disconnect this app?

Accepted answers

Randy_iygngp

Seems that was not the case. More notifications today.

The fix is to log into the Slack App (/atlassian login) and then change notification preferences from Slack to email. You're stuck with one or the other (I hate Atlassian sometimes). Then go back to Slack and "manage connections" there and remove any "followed" items. And finally "revoke authorization" for the Slack app... What a pain!

All comments

A A Ron Geister _Trundl_

@Randy

Welcome to the community. Let me see if I can help. First it depends on where it is all installed at and will need to be removed from both the Jira side and the Slack side.

If your connected with JSM you will need to make sure its disabled from the product settings which can be reached from the settings cog > Products > JSM > Slack If your using the Assist app which it sounds like your doing you will need to remove it from JSM. Project Settings > Chat Then you will need to remove the bot from each channel that it lives. You can use the slack / command
If you're disconnecting a specific channel from JSM, you'll also need to use the /remove @Assist command in the channel and then configure the JSM project to no longer have that channel associated

On the Jira side each project can be connected to Slack so this can be done by going to the project settings > Slack app integration which should be at the bottom of options in the project settings.

Randy_iygngp

It's not JSM nor Jira. We don't use JSM and the Jira integration is fine. As per my original message, the problem is the Atlassian Home integration. It's "installed" in Slack, but as I said, I have revoked it's authorization to communicate with me, yet that doesn't seem to have done anything. I cannot completely uninstall it because other people are using it; I just don't want or need it.

A A Ron Geister _Trundl_

Sorry I misunderstood. Atlassian home is per project or goal that you set up so they will continue to be able to communicate with those project or goals until you disconnect each of those that are connected. Then it shouldn't communicate those updates.

A A Ron Geister _Trundl_

@Randy

Another thing you can try is to use /atlassian logout but this would need to be done for each channel that is using the Home integration. And or go to each project or goal and remove those connections.

Please let me know if that helps. If that solved question please mark as answered. If this didn't please let me know what else I can do to guide you though the issues you are having.

I apologize again for misunderstanding the question.

Randy_iygngp

Seems that was not the case. More notifications today.

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