Comment and Report to overdue card is not working

Sandra Paz de Lucas

Hey, I am trying to set an automation to help my team members to get a comment and email when a card has not been moved - meaning due date has  been past. 

Neverthless, it seems that there is something wrong in the syntax. I am absolutely no techi and new in this automation step. 

I would be very thankful, if you could give me a hint what to improve. 
Thanks and best regards,

Sandra

 

Akhand Pratap Singh_z78moi

Hello @Sandra Paz de Lucas ,

Good day, welcome to Atlassian Community

Considering below situation, all the tickets which are not resolved and their due dates have been passed, you want to send out comment and email.

• Go to project settings > Automation
• Create new rules
• Trigger: Schedule
• Choose e.g. to send it one time a working day, at a specific time
• Click "Run a JQL search and execute actions for each issue in the query."
  • Write your JQL

    duedate <= now() AND resolution = Unresolved

  • Validate your query to see that it provides results
• Add Condition: JQL Condition: duedate <= now() AND resolution = Unresolved
• Add new action "Send email"
  
  • Compose your email and use smart value to enhance it
  • Choose the recipients (assignee/reporter etc)
• Add new action: Comment on issue

Let me know, if this works