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Locked out due to idp change

Scott Waddell

I'm locked out of our account due to trying to change the idp settings to clean up users. Somehow I'm still logged into Atlassian community so I'm posting here. I can't seem to open a ticket because I can't log in. How can I get the idp change reverted and get to log back in? Thanks!

Accepted answers

Hector Menchaca

Hello @Scott Waddell ,

Welcome to Atlassian Community!

Were you able to solve the issue? Do you still need help?

You can raise a ticket via our Billing side:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Thanks!

All comments

Hector Menchaca

Hello @Scott Waddell ,

Welcome to Atlassian Community!

Were you able to solve the issue? Do you still need help?

You can raise a ticket via our Billing side:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Thanks!

Scott Waddell

I have a ticket open in billing, also a ticket open for Bitbucket, all just trying to get anyone to help. No response at all for 24 hours. Can you escalate at all? I would really appreciate it. Need to get in somehow, still the only admin.

Hector Menchaca

@Scott Waddell Do you have the ticket #?

Scott Waddell

CA-3477321 and BBS-231816

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