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Automation rule on email to board not working

Bill Winett_ffaczk

I've created the following automation rule: when a card is emailed into the board by anyone, move the card to the top of list "New communications".

I then sent an email to the board. I see it in my inbox. It has not been moved to the list.

If I look at the activity log for the automation, it indicates that it hasn't been run.

Accepted answers

All comments

Alex W_jr9vvs

Hey @Bill Winett - welcome to the Community!

Can you screenshot the automation you're using?

Bill Winett_ffaczk

Thanks for responding! Here's a screenshot from the browser on my phone.

Alex W_jr9vvs

Hey @Bill Winett - I'm going to raise a support ticket as a once off for you to discuss this further with our team and so we can get info from you that's private and shouldn't be shared over the Community.

You can view this ticket at https://support.atlassian.com/requests/TRELLO-214815/ and you'll be emailed updates.

Bill Winett_ffaczk

Thank you!

Jordan Humphries

Took me a good hour to figure it out I was using the email for the global inbox which does not support automations. There are 2 "inboxes" The global one and the one for the board.

Click on the email-to-board and get that email address. Then it comes in for me.

Screenshot 2026-05-11 at 12.06.23 am.png

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