Can you help me?

Question

I would like to access a Trello account that I opened 5 years ago, where I had saved some documents. The problem is that I registered with an email address that I can no longer access. I only remember the address, but I don't remember from which server I can access the email address (a .org). Trello sends me the recovery password to this address, what can I do?

Aaron Pavez _ServiceRocket_ · Answer

Thanks for that. I didn't find any information (like Jira)on  what happens with the disabled/not used Trello instances. Thanks!!

Alex W_jr9vvs · Answer

Hi @Vincenzo Pelosi - welcome to the Community!

Unfortunately if you no longer have access to the email address of the account, you will not be able to access the account. Email addresses are Atlassian accounts' primary authentication method, without access to the email of the account, you cannot prove that you own the account.

Alex W_jr9vvs · Answer

Hi @Aaron Pavez _ServiceRocket_ - this is incorrect. We never delete accounts without the user's permission, even if they're inactive.