Pre-production issue tracking

Question

In the JIRA instance we have, we create a master ticket for a project and all related tasks are bundled as sub-tasks. We are looking for a way to create and maintain a branch of pre-production quality issues which will link to the master ticket, but will be separate from the rest of the sub-tasks. Here is what we are looking for -

1) The pre-production issues need to be tracked in a separate task type (not sub-tasks, but children of main ticket)

2) These pre-production issues need to be connected to the master project ticket

3) The master project ticket view screen should have a separate section outlining only the pre-production issues. These should not be combined with the other sub-tasks.

4) While reporting, we should be able to get a count of pre-prod issues per project or average pre-prod issues per project.

Please let me know if there is any in-built or custom feature of JIRA that can be used to achieve this.

Thanks!

Nic Brough -Adaptavist- · Answer

Not without hacking the core code.  The subtask types can be displayed, but it won't group or order by them without some tweaks to the display code.

Swati Deshmukh · Answer

Thank you Nic for your answer.

If we create different types of sub-tasks (e.g. regular sub-tasks, pro-prod sub-tasks etc.), I think they all will get displayed on the View screen under sub-tasks section. Is there any way to customize this section on View screen so that we can add a filter to filter sub-tasks by type?

Nic Brough -Adaptavist- · Answer

1)   You can't have a sub-task that isn't a sub-task.  Child tasks, sub-tasks, sub issues, doesn't matter what you call them, either you have sub-tasks or you don't.  You need to decide whether you want this pre-production stuff to be a sub-task or not.

2) Depends on your decision in 1.  If they're sub-tasks, they're linked by their very nature.  If you decide not to use sub-tasks, then you create top-level issues and use issue-linking

3) Again, either it's a sub-task or it isn't.  If it is, then they'll appear with the other sub-tasks.  If they are not sub-tasks, then they aren't related so they won't appear (although if you use links, they will appear separately.  As links, not subtasks)

4) Completely depends on how you enter the data