Our SSO certificate expired yesterday and I'm unable to login through that method to open a support ticket to get it updated. The account that I made to bypass SSO no longer appears to be attached to my Atlassian environment so I cannot use it either.
Hi @Joshua Frye
Welcome to the community!
Atlassian Cloud provides a backdoor URL to bypass SAML SSO and log in with an Atlassian account that is not managed by your IdP.
Try this URL format:
https://<your-site>.atlassian.net/login?admin=true
This page will prompt you to log in with a non-SSO Atlassian account (personal or previously created local admin account) and allow you to bypass SAML enforcement.
If the above does not work, please open a ticket with the Atlassian Support Team to recover your access
Best regards
Sam
The non-SSO Atlassian account that was originally created is no longer under our site. I'm thinking it got deleted as part of an inactive account cleanup sweep. I can't find a way to open a support ticket without being able to log into an account that is an admin, and none of our admins can log in. Are there no other options?
Please submit a support ticket using any account and provide a detailed explanation of the situation. Atlassian will verify your identity, which may take a few hours, and will subsequently grant temporary administrative access to assist you in recovering the system.
This is the message I get when I try to create a ticket under another account.
Hey @Joshua Frye - I see you have another account with another email attached to your Guard subscription. Can you log in with this email and try raising a ticket?
The other account that is an @berea.edu email address is locked out due to SSO.
Gotcha - I'll raise a ticket on your behalf with our Atlassian Guard team.
You can view this ticket at https://support.atlassian.com/requests/PCS-398670/ and you'll be emailed updates.
Support was able to assist me with getting in and we are back up and running. Thanks everyone!
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