Lack of sync between mobile and web

Question

I have been using Trello for some years.  I've recently moved to a new mobile and so had to sign back into Trello via Atlassian.  I'm in the same account (as far as I can see) but can't see any of my existing boards.  However, I can see those boards on my laptop application.  Am I missing something?

Phil Paterson-Fox · Answer

Hi Alex W,

Thanks for the warm welcome!  I agree that sounds entirely logical and was therefore the first thing I checked - but it’s the same e-mail address. But I will just double-check. Thanks though for the suggestion! 😉👍

Alex W_jr9vvs · Answer

Hi @Phil Paterson-Fox - welcome to the Community!

It sounds like you're logged into a different account on mobile than you are on the web. I'd try logging in with different emails until you find the account you should be logged into, or check on web which email you're logged in with.