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The User Picker search field for the field "Raise this request on behalf of" is missing.

Destatis

Hello, I have a standard Form for a ticket in JSM Data Center. In this form the title of the field "Affected User" ist displayed but there is no Field shown after the title, but only a separation line. The permissions allow licenced users and administrators to browse users and groups. Am I missing somethig since it is a standard system form provided by JSM ?

I changed nothing to the standard workflows.

*UPDATE*

SORRY volks! It is not the field "Affected User" but "Raise this request on behalf of" with the filed-id "Reporter" I think(?)

Any help will be appreciated.

Accepted answers

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Marc -Devoteam-

Hi @Destatis

If you start type a name, is this providing users that you can select?

Geethanjali Katagani

Hi @Destatis ,

Can you check in that form if there are any restrictions applied to allow view access to only particular users?

Thanks,
Geethanjali

Destatis

Hello @Geethanjali Katagani

there is no restriction on the form. There are other fields on that form shown correctly.

You see in the picture ? "Diese Anfrage stellen für:" stays on top of the Field which ist not displayed. You see only a line. And after that, you have another title "Name der Software" and the field belonging to it.

Destatis

@Marc -Devoteam-

I can not even start searching since there ist no field (or box) displayed.

Geethanjali Katagani

Hi @Destatis

Can you try checking in the Edit View and see if you're able to edit the form?

Thanks,
Geethanjali

Marc -Devoteam-

Hi @Destatis

What if you create a new form and add the field, is it visible then?

Destatis

Hi @Marc -Devoteam-

If I create a new form the field is visible.

Destatis

Hi @Geethanjali Katagani

When I open the field configuration scheme, I can see the field (system field) listed as "Autor". But when I switch to the view modus back, nothing has changed. I checked the context config also and everything seems Ok. Huh! and the end I will see it wa just a stupid little thing somewhere in my project config ;-)

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