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Comments on Trello cards no longer visible

unknown

I have a private trello board I use to organise my work, I am a workspace admin and an admin on the board so I should have full permissions.

I have noticed that some of the comments on some Trello cards are no longer visible. For example when viewing the board I can see this card has 8 comments:

But when I open the card it only shows the latest 2 comments:

For this example I know that there used to be more than 2 comments on the card, and I have not deleted them. I haven't noticed a pattern of why some comments are not visible, because on some cards I can still see comments from months ago.

Does anybody know why this is happening and how I can resolve it?

Any help would be appreciated.

Accepted answers

unknown

After some very helpfull correspondense with the Trello support team, it appears that this was a known issue which occured between 13 and 18 February 2025.

TRELLO-1002 "Comments disappear when the list they were made in gets deleted."

The issue has been resolved and should not occur again.

Thanks for the assistance.

All comments

Alex W_jr9vvs

Hey @[deleted]- welcome to the Community!

Hmm, that seems strange! I've raised a ticket for you to chat with our support team about this and so we can investigate further.

You can find this ticket at https://support.atlassian.com/requests/TRELLO-214538/ and you'll be emailed updates!

unknown

After some very helpfull correspondense with the Trello support team, it appears that this was a known issue which occured between 13 and 18 February 2025.

TRELLO-1002 "Comments disappear when the list they were made in gets deleted."

The issue has been resolved and should not occur again.

Thanks for the assistance.

Abby Graf Subak

Help! This just started happening to me, today. Comments from past have disappeared and those I am trying to add disappear when I hit save.

Amanda Sitterlee

Same here

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