How to determine if an attachment was sent internally or externally?
I am asking because sometimes the recipient does not see the attachments I send.
Hi @Frank Feyder
Welcome to community!
For JSM, attachments in internal comments has a lock icon in the issue view section of the attachments. The ones that are customer facing do not have that lock. Hope this helps!
Thank you :-)
It looks like you're new here. Sign in or register to get started.
