JIRA Access denied after being moved to Cloud version

Olavo DSouza

Hi,

JIRA encountered and error while doing an import to the cloud version from backup files. JIRA remains locked with the message: Failed to successfully import JIRA. Both versions were 6.x.

Confluence users are also not able to authenticate, although already connected users have not issues.

How can I roll back JIRA and how do I get it running up again.

 

-Olavo

 

 

 

David Di Blasio_f9zfaa

Hi Olavo, 

For this particular issue I would recommend to reach out to our Cloud Support team for assistance through the following link. 

 

https://support.atlassian.com/

 

They should be able to get you up and running in no time .

 

Cheers,

David Di Blasio