Affected User User Picker Field missing

Destatis

I have a standard Form for opening a ticket on a JSM Data Center. In this form the title of the filed "Affected User" ist displayed but there is no Field shown only a separation line. The permissions allow licenced users and administrators to browse users and groups. Am I missing somethig since it is a standard Form provided by JSM?

Any help will be appreciated.

Hermance NDounga

Hello, 

I'd suggest to ask this question the forum about Jira Service Management. 

This forum is about the product Jira Product Discovery (I reckon this might be a bit confusing ) 

Best Regards,
Hermance
Product Manager @ Jira Product Discovery