Trello Email Delivery Issue - Sending IP REMOVED Blacklisted

Szymon Lipski

 

 

Dear Atlassian Support,

We are experiencing issues with receiving Trello email notifications to our domains: REMOVED and REMOVED. The emails are not being delivered at all, not even to the spam/junk folder.

Our email hosting provider (cyberfolks.pl) has confirmed that the issue is caused by your sending mail server IP address, REMOVED, being listed on the hostkarma.junkemailfilter.com blacklist.

Could you please investigate this matter and take the necessary steps to have this IP address removed from the aforementioned blacklist to restore email delivery to our domains?

Thank you for your assistance.

Alex W_jr9vvs

Hi @Szymon Lipski - welcome to the Community.

Please refrain from sharing personal information such as email addresses and IP addresses on the Community moving forward. The Atlassian Community is a public forum, and PI should not be shared here.

I have raised a support ticket for you to discuss this privately with our support team. You can find this ticket at https://support.atlassian.com/requests/TRELLO-214306/ and you'll be emailed updates.