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Opsgenie migration with call forwarding

briffle_6j9is7

Looking over the Migration documents, I see that if we move to Jira Service Desk Premium, we can have a call-in number with Trello integration.

We currently have the integration for a call in number in opsgenie, that is routed to our on-call person. if we migrate, does it migrate those settings as well?

Or am I going to have to get a new call in number, and retrain all our staff and clients to use the new number?

Accepted answers

Chris DeGidio

hi @briffle

JSM does support the incoming call integration as part of Jira operations, but it is with Twilio provided numbers. We do have a document on how you can port the number from our Twilio account into your own though so that you are able to keep the same numbers if desired:

https://support.atlassian.com/opsgenie/docs/how-to-switch-opsgenie-phone-numbers-to-twilio/

Any further questions or concerns or assistance with the port-out process please reach out to the Opsgenie support team at support.atlassian.com and reference this community posting

All comments

Chris DeGidio

hi @briffle

https://support.atlassian.com/opsgenie/docs/how-to-switch-opsgenie-phone-numbers-to-twilio/

Any further questions or concerns or assistance with the port-out process please reach out to the Opsgenie support team at support.atlassian.com and reference this community posting

briffle_6j9is7

Thank you, that is very helpful. One quick question that this document is not clear on.. If I transfer the twillio number to my own account, will it continue to work with opsgenie until we move to Jira Service Management? or do we need to coordinate the migrations?

Chris DeGidio

@briffle you would be able to switch the settings in Opsgenie so that it continue to works. You can do this prior to the migration to JSM

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