I have an automation set up to change a status back to "Waiting for Customer' after the assignee comments. I have noticed this automation is running even if the comment is Internal. So it may be shooting it back to the Reporter before it is ready to be "Waiting for customer'. Is there a way to have it only change the status when a comment is made externally to the Reporter? "Comment" is not a field so I'm not able to figure out how to add this as an additional layer as a JQL or a field condition. Any thoughts? Example of current automation below.
The smart value {{comment.internal}} should indicate whether this is an internal or external comment.
{{comment.internal}} should indicate whether this is an internal or external comment.
As your first step add a smart value condition
First Value: {{comment.internal}}
{{comment.internal}}
NE
Second Value: false
That will set your automation to be skipped when it is an internal comment.
Hi, you can use use smart values Automation smart values - issues | Cloud automation Cloud | Atlassian Support under comment . BRKai
Amazing. Assuming NE = not equal - does this update look correct?
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