Trello Teams - Unable to create new board - "loading swirl"

Question

A customer of mine has an issue with adding a board into their Teams channel.

When trying to create a new board, a loading swirl appears indefinitely but no board is then created.

Another user at the client has successfully been using Trello, however my current user is unable to replicate creating a new board.

Ben Johnson_l8c3jz · Answer

Hi Alex,

The customer is running the newest version of Teams available, however the issue persists.

We have also removed Trello from their Teams and re-added - same outcome unfortunately.

Alex W_jr9vvs · Answer

Hey @Ben Johnson - welcome to the Community!

Can you make sure your customer has the Microsoft Teams app updated to the latest version?

Ben Johnson_l8c3jz · Answer

For reference, similar issue reported here: https://community.atlassian.com/forums/Trello-questions/Microsoft-Teams-Create-Board-Stuck-Spinning-on-My-Teams-Screen/qaq-p/2494065