Drop-down field Picker not working following v10 upgrade

Question

Hey,

We have recently upgraded our JSM data centre to version 10, and it appears that our field pickers are not working from within our portal requests.

The data is linking ok (we're pulling from an Assets custom field) but the picker is not finding the results, even when they show in the limited list below the field.

We use the field for customers to select themselves, when raising a request, so this is a big issue for us

any help would be appreciated

thanks,

James

Marc -Devoteam- · Answer

Keep me posted on the progress, always interesting to see what the issue is/was.

James Gibbs_a8xzew · Answer

Ok thanks @Marc -Devoteam-

The configuration looks correct and is an exact copy of our production instance (still at v9) which works correctly.

I will raise an issue; thanks for your assistance

Marc -Devoteam- · Answer

Hi @James Gibbs

So the issue seems to be with the custom assets fields.

Maybe check the configuration of the fields, or raise an issue at Atlassian Support