Asset Custom Field - full object list not showing on Request Type

Question

Hi,

I hope someone can help...

I'm doing some v10 upgrade testing using a clone of Prod (v9) which has been upgraded to 10.

I've noticed that when I use a custom asset field in my Requests, the pick list is restricted to just 25 objects. I know that the visible list is restricted to just 25, but when I start typing to search for an object outside of this alphabetical 25, no other objects appear.

I've checked the AQL in the custom field filter and it's not restricting; I can't work out why it's happening, and why it's absolutely fine in the production copy (where the config looks exactly the same)

From further investigation it looks like the user picker isn't working from the portal within a request. Even if I can see the object, e.g. customer assets object of 'AAron' in the pick list, if I start typing in the picker field it does not pop up

thanks :)

James

James Gibbs_a8xzew · Answer

Thanks @Tomislav Tobijas I will check out the open bugs; we have over 800 customers, so for them to find and select themselves, the picker needs to be searchable when they start typing.

thanks for looking :)

James

Tomislav Tobijas · Answer

Hi @James Gibbs ,

I know there's a limitation on cloud where the 'cap' is actually 50 results.

I'm not sure about DC but it might be worth checking open suggestions/bugs on the topic.
Definitelly not user-friendly and I'm not sure if there's some workaround you could use until this is sorted out. 🫤

Cheers,
Tobi