There was a problem and we couldn't run the automation "{0}"

Question

GoodMornig ,

I have a automation role  that
 send a web request with the following parameters :

token=glptt-0c0b9f17f3d1fcf4214ebbd30431b55a34947dba&ref=master&variables[JIRA_CARD]={{issue.key}}&variables[CASH_DESK_NAME]=sprint_c5&variables[CASH_DESK_TYPE]=ssc-eft-fiscal&variables[START_JOB_JIRA]=yes&variables[DRIVER_TYPE]=web&variables[CUSTOMER_NAME]=esselunga

When run this role , I have the following errore :

There was a problem and we couldn't run the automation "{0}"

Could we help me ?

Thank you very much

Bill Sheboy · Answer

In that case, if you are on a paid Jira license (i.e., not Free) I recommend working with your Jira Site Admin to submit a ticket to Atlassian Support here:

https://support.atlassian.com/contact/#/

They may see something in their internal logging to explain this symptom.  When you hear back from them, please post what you learn to benefit the community.

Marco Affuso · Answer

Good morning @Bill Sheboy ,

The step for which I get the error is the one blued.

I run the role manually ( in attach the screen)

Then in the Audit Log section, there is no file with today date.

I have not imput parameters so I don't think to be in the case of the bug that you suggested

Bill Sheboy · Answer

Also, does your manual trigger have User Inputs?

It does not appear to do so in the rule image, but there is an open suggestion / defect that when user input is too long for a field that error is shown: https://jira.atlassian.com/browse/AUTO-1543