Problems changing email address on account

Question

I am trying to change my email address on my trello account as I no longer have access to the original email address I used to login to trello with. When I update the email under settings it's stuck on "update pending verification We just need you to check your email *new email address* and to verify it’s you and complete the update."

The email is not sent to the new email address. It's not in spam either. Please advise!

Alex W_jr9vvs · Answer

Hey @Gillian Zabel - welcome to the Community!

As you're a Premium customer, I've raised a ticket for you to chat with our Trello Support team who offer priority support to our Premium users to sort this one out. In the future, you can raise support tickets at https://support.atlassian.com/contact

You can view your ticket at https://support.atlassian.com/requests/TRELLO-213763/ and you'll be emailed updates to the email you raised this question under. We'll reach out to you shortly!

Dave Mathijs · Answer

Hi @Gillian Zabel welcome to the Atlassian Community!

Have you followed the steps in the following documentation article? Change your email address

Is either your old or your new email address a "managed account"?