Does the Opsgenie application in ServiceNow support selectively group synchronization?

Question

Does the application support synchronizing a subset of the groups in ServiceNow to Opsgenie?

Steffen Opel [Utoolity] · Answer

Hi @Shashwat Khare, you seemingly missed to include 'below help document'!?

Shashwat Khare · Answer

Hi @Cheng_Li ,

This is Shashwat from Opsgenie and here to help!

No, unfortunately there isn't a groups feature in Opsgenie and won't synchronize the ServiceNOW groups in Opsgenie.

Please refer to the below help document on the current features supported for ServiceNOW via the Opsgenie ServiceNOW integration which can be used to send ServiceNow incident events to Opsgenie with detailed information and to forward Opsgenie alerts as incidents to ServiceNow.

Best,
Shashwat