I've mixup workspaces when updating billing info.

Jeferson de Almeida _ AG22

I had to update the billing info of our Workspace at work, but I mistakenly selected another that had the same name. Both workspaces had the same name, diverging only on the number of members.

Is there a way for me to cancel the payment of the wrong workspace so I can redo on the right one?

 

I already tried the support, but I can't wait 24 to 48 hours for a reply from them.

Alex W_jr9vvs

Hi @Jeferson de Almeida _ AG22 - welcome to the Community!

We do not support billing and sales questions over the Community. I can't see any active tickets you've raised, so I've raised a ticket with our Trello Support team on your behalf. 

You can view this ticket at https://support.atlassian.com/requests/TRELLO-213754/ and you'll be emailed updates.

In the future, you can raise tickets with our billing and sales team at https://support.atlassian.com/contact

We'll get back to you shortly!