Problems Sync

Melisa Paul

Have two issues with Power-Up installed: The Power-Up with Pipedrive is configured correctly, but when I enter cards, they are duplicated.

I also enabled syncing with UNITO, and it isn't working. The message that appears is "There was an error while obtaining your account information.Retry in a minute or open the app" when I have the Unito app open and paying.

I need your help!

 

Carolina Lopez_rbdu5v

Hi @Melisa Paul , welcome to the Atlassian Community!

I suggest trying the following troubleshooting steps:

1. Go to the board where the Power-Up is enabled.
2. Open the Board Menu, click Power-Ups, and select the affected Power-Up.
3. Select Remove personal settings and Disable the Power-Up.
4. Go to https://trello.com/my/account
5. Under the Applications section, select Revoke under any entries for the Power-Up (if any are found).

After that, go ahead and reenable the Power-Up and follow the authorization flow.

If that doesn't help, I suggest going to the Power-Up page and clicking "Contact support" to get in contact with the Power-Up developers. Since those Power-Ups were not developed by Atlassian, we don't support them.