Menu item "Outgoing Mail" not available

Jens Dirksen

Hi,

I want to configure the Mail/SMTP settings in JIRA (Server version 6.3.1 on Linux CentOS 6.5) but under System -> Mail I have only three options (Mail Queue, Send E-mail, HipChat Configuration). According to the documentation there should be an item Outgoing Mail but not in our case.

According to our Global Permissions, I have the permissions of JIRA System Administrators which are needed to access the mail configuration.

What can I do to be able to configure the settings in Outgoing Mail?

Thanks,

Jens

Jobin Kuruvilla [Adaptavist]

Yes, you only need the "JIRA System Administrators". I would make sure one more time that you are a member of one of those groups. Are you able to see "Restore" JIRA option, for example?

Also, check the logs to see if there are any errors.