Across a wide range of businesses, large and small, there are two truisms:
1. Almost all businesses use Jira and Confluence.
2. Almost all of these instances of Jira and Confluence are a mess.
read more here.
Good article that captured a lot of my gripes with Jira.
I agree with almost all the comments you put in there.
One feature I miss especially in Confluence, is the ability to set review dates and owner notifications at space level. This will force owners to keep pages up to date. Using AI with unmaintained confluence spaces is a nightmare.
On #2: Jira and Confluence have free tiers, so users can explore them, and Atlassian offers a wide range of free courses besides paid ones.
These tools are great, but allowing many admins only works for small companies, unless all the admins are experienced admins.
It is like many other big tools. Would you have many admins from different areas to manage and maintain Slack, or Teams? Nuh-uh.
Companies that really want to keep a clean and healthy instance must rely on experienced admins ;-)
Reaching out to Atlassian partners may be the best way to find the biggest number of experienced admins.
Well, human been are messy and the physics are messy (remember the "the second law of thermodynamics says that entropy always increases with time"). I find Atlassian tools perfectly working for their tasks, the problem is setting rules, standards, quality. I think AI in the near future might help a little to reduce "entropy".
FODD (fear of deleting data) isn't really a problem with the tools, it's more a problem with users not wanting to let go of their old data. There is nothing stopping admins from deleting ancient Jira issues for example except for project owners objecting.
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