nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira not starting up -- Need help urgently

Rahul Aich [Nagra]

Hi All

the problem is jira is not starting up at all. In the logs it gives you this error (see below).

On front end it gives you message

Error occurred while starting component 'com.atlassian.jira.plugin.profile.DefaultUserFormatMapper'.

Help please?

Rahul

2013-07-14 22:21:35,553 Thread-1 ERROR [com.atlassian.jira.ComponentManager] Error occurred while starting component 'com.atlassian.jira.plugin.profile.DefaultUserFormatMapper'.

java.lang.IllegalArgumentException: Invalid complete key specified: null

at com.atlassian.plugin.ModuleCompleteKey.<init>(ModuleCompleteKey.java:17)

at com.atlassian.plugin.manager.DefaultPluginManager.getEnabledPluginModule(DefaultPluginManager.java:766)

at com.atlassian.jira.plugin.profile.DefaultUserFormatMapper.ensureCurrentMappingsValid(DefaultUserFormatMapper.java:118)

at com.atlassian.jira.plugin.profile.DefaultUserFormatMapper.start(DefaultUserFormatMapper.java:107)

at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:254)

Accepted answers

Bhushan Nagaraj2

Take a look at

https://jira.atlassian.com/browse/JRA-19460

Cheers

Bhushan

All comments

Bhushan Nagaraj2

What version of Jira are you using? What plugins are you using?

Rahul Aich [Nagra]

HI Bhushan

I am on 4.1.2, about to upgrade to higher version. There are just three custom plugins i use, Jira charting plugin, greenhopper and Jira workflow misc extensions.

The instance worked fine until now. Today morning i tried to do an restore from xml, that failed, when i tried to rollback even that failed, after that jira failed to start up with this error.

Bhushan Nagaraj2

Take a look at

https://jira.atlassian.com/browse/JRA-19460

Cheers

Bhushan

Mizan

Can you provide more logs . From starting of JIRA till the error/end . You can save it as a text and upload it to a comment

Naren3

What is the JIRA version you're trying to upgrade to?

Rahul Aich [Nagra]

Hi All

Thanks for all your comments. I managed to resolve this issue.

When i tried to xml import the same file again after a few hours it imported fine, jira started perfectly.

the issue may be due to memory running out during xml import and thus corrupting the database and preventing a start up.

But this is just a hypothesis, no way i can prove it now, since the issue is no longer replicable.

But if anyone can suggest any other possible root causes, then it will be great

Rahul

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