2 factor autehtication not enabeld but request to enter a 6 didget code

Jürgen Hauck

Hi, I try to log in with my account juergen.hauck@pfizer.com and get asked to enter a 6 didget code for 2 factor authentification. If I look at my account it shows that it is not enabled and I do not have an authentification app receiving a code

 

How can I just reset to just log in with my password?
Kind regards

Jürgen 

Marc -Devoteam-

Hi @Jürgen Hauck 

Welcome to the community.

This based on the External user policy setting in Atlassian administration.

It seems your account is part of this policy.

Contact the org admin of your cloud instance.