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Unable to use Jira StoryMap with Atlassian OnDemand

Vidya Rao1

I have an Atlassian OnDemand account and have added the Jira Story Map. The Story Map key is seen in the menu and I can click on it. But when I do I get a page saying "You have no valid license: None" and there is nothing available under the Filter & Story Map tabs.

We do have the license. What do I need to do to use the plug-in?

Accepted answers

Vidya Rao1

I got access after we verified the account info. Thanks!

All comments

Nic Brough -Adaptavist-

Did you add it via your Atlassian account?

Vidya Rao1

Yes, the guy who bought the Atlassian account added it. I am an admin on the Atlassian OnDemand Jira site.

Nic Brough -Adaptavist-

Hmm. Ok, so it's showing as licenced in your Atlassian account, but not in the screens in Jira OnDemand?

Vidya Rao1

Yes, I believe thats the case. However I cant see it in my Atlassian account because I only seem to have admin access in my Atlassian OnDemand account. If I login to atlassian.comwith the same email address I dont see any licenses. The other admin sees it and says that I should be able to use the plug-in. But I cant seem to.

Nic Brough -Adaptavist-

Can your other admin use the plugin? If they can, then you need to compare the difference between your accounts.

You need to check the same OnDemand account - you say if you log in to it, you don't see the licence, which implies you are looking at a different account to your other admin.

Vidya Rao1

I got access after we verified the account info. Thanks!

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