Password Reset Email

Question

Hello, I can not receive any email from Atlassian to reset my password of another account. But the inquiry requires to login to ask the question. Could you please help?

Thank you.

Minchen Lin · Answer

Hi @Tansu Akdeniz Thank you for your reply. I have checked with the IT team in our company. They helped confirm that no email was received from Atlassian during the time slots I tried to reset my password.

Shall I provide my company email address for which I wish to reset the password?

Hrudu Shibu · Answer

Hi @Minchen Lin ,

If you’re not receiving Atlassian password reset emails and can’t log in:

* Check Spam/Junk – Ensure emails aren’t being filtered.
* Review Email Filters – Make sure emails aren’t redirected or deleted.
* Whitelist Atlassian Emails – Add no-reply@atlassian.com to safe senders.
* Check with IT – If using a work email, ensure Atlassian isn’t blocked.
* Try Another Email – See if a different email receives messages.
* Use Atlassian Support – Visit Atlassian Support under "Can’t log in?"
* Check Community Forums – Look for similar issues on the Atlassian Community.

If the issue persists, contacting Atlassian Support is the best option.

Tansu Akdeniz · Answer

Hi @Minchen Lin

Welcome to the community.

Please check out this page: Not receiving confirmation emails or password reset emails