When I want login in JIRA appears the following error

Question

Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Trident/4.0; .NET CLR 1.1.4322) Timestamp: Tue, 1 Nov 2011 15:07:44 UTC Message: 'loginSucceeded' is null or not an object Line: 307 Char: 37 Code: 0 URI: http://localhost:8080/plugins/servlet/gadgets/ifr?container=atlassian&mid=0&country=AR&lang=es&view=default&view-params=%7B%22writable%22%3A%22false%22%7D&st=atlassian%3AMqSlpeavGoi9wvF40lZxYJ%2FAtJpKatST7vns9f3KqjDV8fQ%2FXTf9K%2BAobL3hLAnD0pn2LRf2chXCS1G6mBfi1X0Mg1Z6sxenLupfIprDAt71JFeW2I5dq%2FIkZxni6419EiMlnag0PQMdSRs0tla%2BQ9bW9DbcL1zCMK%2Bc5emZZZYzn0X3GdUYfSUHnYimxKSBQ8CAETERj1oBJdJJ91PdBb1sQ08%3D&up_isPublicMode=true&up_isElevatedSecurityCheckShown=false&up_loginFailedByPermissions=false&up_externalUserManagement=false&up_loginSucceeded=false&up_allowCookies=true&up_externalPasswordManagement=&up_captchaFailure=false&url=http%3A%2F%2Flocalhost%3A8080%2Frest%2Fgadgets%2F1.0%2Fg%2Fcom.atlassian.jira.gadgets%2Fgadgets%2Flogin.xml&libs=auth-refresh /> Message: 'loginSucceeded' is null or not an object Line: 307 Char: 37 Code: 0 URI: http://localhost:8080/plugins/servlet/gadgets/ifr?container=atlassian&mid=0&country=AR&lang=es&view=default&view-params=%7B%22writable%22%3A%22false%22%7D&st=atlassian%3AMqSlpeavGoi9wvF40lZxYJ%2FAtJpKatST7vns9f3KqjDV8fQ%2FXTf9K%2BAobL3hLAnD0pn2LRf2chXCS1G6mBfi1X0Mg1Z6sxenLupfIprDAt71JFeW2I5dq%2FIkZxni6419EiMlnag0PQMdSRs0tla%2BQ9bW9DbcL1zCMK%2Bc5emZZZYzn0X3GdUYfSUHnYimxKSBQ8CAETERj1oBJdJJ91PdBb1sQ08%3D&up_isPublicMode=true&up_isElevatedSecurityCheckShown=false&up_loginFailedByPermissions=false&up_externalUserManagement=false&up_loginSucceeded=false&up_allowCookies=true&up_externalPasswordManagement=&up_captchaFailure=false&url=http%3A%2F%2Flocalhost%3A8080%2Frest%2Fgadgets%2F1.0%2Fg%2Fcom.atlassian.jira.gadgets%2Fgadgets%2Flogin.xml&libs=auth-refresh />

Junjie Mars · Answer

Hi, John,

I'd the same the problem, but I can login my account on another computer or via other browsers such as firefox/chrome on the same computer.

SO the problem is not caused by an invalid cache on the server-side.

SOME ADVICE:

don't tell ur customers to do the following stuff:

1. DELETE EVERYTHING.

2. RESTART

3. RESTART...

OK ?!!!

John Chin · Answer

Hi Jorge,

I believe that this error might be caused by an invalid cache on the Tomcat server, which is the application server where JIRA runs.

Therefore, to attempt to fix it, we might follow the steps below:

* Shutdown JIRA.
* Delete allthe content from the following folders.* These are temporary and will be recreated when JIRA starts.
* $JIRA_INSTALL/work

* Start JIRA.

Hope this helps. If not I would recommend you to file a ticket in our Atlassian Support System.

Thanks, John