Software maintenance

Question

Dear Atlassian team,

I have some questions about software maintenance.

1) Which service exactly we can get if we purchase subscription?

2) If we want to re-install JIRA because of change of the server, could we get support about it if we purchase subscription?

3) If we haven't prolonged the subscription contract for 2 years and the problem related system happens so we want to prolong the subscription that time, do we have to pay for the subscription cost about last 2 years?

Thank you

Song

Song Eun Moon · Answer

Thanks, Radu and Nic!!

Nic Brough -Adaptavist- · Answer

1) Radu has that one answered

2) Yes

3) Two years is too long to be counted as "renewal", and it's probably not worth it.    You will find it cheaper to buy a new licence for a year (this doesn't affect your data, a licence just says "I'm valid until xxx, so you can use any JIRA data, old or new")

Radu Dumitriu · Answer

I think that will answer your questions: https://www.atlassian.com/licensing/jira-software

Other than that, I will let Atlassian people to come with more details.