nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Need request forms to start from the top at the help and instructions section

Zeerak Khurshid

Hello,

We have a request type with detailed help and instructions. Unfortunately, upon clicking on the request type, the form opens up a the start of the questions. Because the form has detailed instruction on how to fill it out, we are looking for a way to make the form start from the top (i.e the help and instructions). Is there a way to enable this behavior in the request type.?

Thanks!

Accepted answers

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Marc Koppelaar

Hi @Zeerak Khurshid

No there is no option to achieve this.

Zeerak Khurshid

That's unfortunate.

Thank you Marc.

Susan Waldrip

Hi @Zeerak Khurshid , thanks for your question. JSM doesn't provide a way out of the box to put a Form at the very top of a Request form (the Customer screen). The Summary field always comes first, although there is a text field for instructions above that. Would moving your instructions from the Form to the Instructions field at the top of the Request Form work for your case? (Edit -- replaced image with the CORRECT instructions field!)

If not, you can check the Atlassian Marketplace for third-party apps that can help you.

Zeerak Khurshid

Thank you for your answer, Susan. Our instance does not have that ability. I believe that works for Cloud but we employee Data Center.

Susan Waldrip

Ah, my apologies. I hope you find a solution, good luck!

Laurie Sciutti

Hello @Zeerak Khurshid ~ I've escalated to Atlassian Support. Perhaps they can provide you with an acceptable solution.

Andy Heinzer

Hi @Zeerak Khurshid

I'm not sure if this is customizable within Jira Service Management Data Center. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/41/PSSRV-162327

Someone from that support team should be better able to see if there are other options here.

Andy

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