Cannot create a Project Link between JIRA and Crucible, even though Trusted Applications link exists

Question

I am having trouble trying to get JIRA and Crucible projects linked.

The application link is setup with Trusted Authentication on both apps.  In Crucible, I successfully linked repositories and Crucible projects to JIRA projects.  When I look at the fisheye plugin configuration, it looks like it successfully reads the repositories and projects.  In JIRA administration, I go to the project > under Settings > Application Links > choose configure Project Links and nothing is listed.  When I try to add the project link, I get the error Failed to connect to 'crucible'.

In JIRA, I do see Crucible changes in the Activity Stream.  I cannot see the changesets on the issues on the Source or Review tabs (see screenshots).  Crucible is linking to JIRA just fine.  But JIRA is having all kinds of trouble linking to Crucible.  I have added and deleted all the application, entity, project links multiple times.  It's like JIRA is halfway linked to Crucible.

I can't tell from that description exactly where the problem lies.

I looked in the log files, but couldn't readily tell what the real error is.

Chnikki · Accepted Answer

We setup JIRA 5.0 , Confluence 4.1.6 and Crucible 2.7.11 using proxy in IIS 7.5 setup with ARR.  Everything was working except for JIRA and Crucible application links as trusted apps.  I found an old solution that recommended changing Global settings > Server in Crucible so the Proxy settings are set.  I also had set the Web Context field.

After ALOT of trial and error and back and forth with Atlassian support, I figured out that the Server Settings in Crucible was causing all the problems.

Below are the changes I ended up with in Crucible Server settings:

1. HTTP Bind:   :8060

2. Remote API:   ON

3.  Server Timezone:  (set to your timezone)

4. Site URL:   use the default suggested by the system unless you know what you are doing

In Crucible, it was very useful to use the Log Scanner under Atlassian Support Tools.  It gives you suggestions to some of the errors it finds in your log files.  Some suggestion useful...some not so much...but it gave me some direction on solving some of the errors.